1. Training Academy
  2. Clinic Support
  3. Controlling Appointment Availability

How do I cancel a rep appointment in RxTro?

If you need to cancel a rep appointment you can do this online, and the system will automatically send an email to the rep to let them know you have cancelled.

To Cancel a Rep appointment:
  1. Log into your RxTro account:
  2. Click on the future appointments tab
  3. Find the relevant appointment and click the Red x and select Cancel Appointment. This will send an automatic email to the rep advising of the cancellation.
  4. After you have cancelled the appointment click on the Calender Symbol (next to the relevant appointment time) and click "block this date"
  5.  A text box will appear, type in your reason and select save. This will block the date so reps are not able to make an appointment.
If you need to cancel multiple appointments follow steps 1-4, cancelling each appointment individually. Once you have cancelled all the required appointments:
  • Click on the tab clinic appointment times
  • Scroll down to the heading "clinic block out dates"
  • Add in the period of time you wish to block the calendar and click save
  • This will ensure no reps will be make appointment with the clinic for the time of the blockout