If you need to cancel a rep appointment you can do this online, and the system will automatically send an email to the rep to let them know you have cancelled.
To Cancel a Rep appointment:
- Log into your RxTro account:
- Click on the future appointments tab
- Find the relevant appointment and click the Red x and select Cancel Appointment. This will send an automatic email to the rep advising of the cancellation.
- After you have cancelled the appointment click on the Calender Symbol (next to the relevant appointment time) and click "block this date"
- A text box will appear, type in your reason and select save. This will block the date so reps are not able to make an appointment.
- Click on the tab clinic appointment times
- Scroll down to the heading "clinic block out dates"
- Add in the period of time you wish to block the calendar and click save
- This will ensure no reps will be make appointment with the clinic for the time of the blockout