---
title: How do I check the status of a request that has been placed?
description: This article shows the steps to track the status of a request that has been placed either online or via fax order.
---

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1. [Training Academy](https://kb.rxtro.com/migration/en/knowledge?hsLang=en)
2. [Clinic Support](https://kb.rxtro.com/migration/en/knowledge/clinic-support?hsLang=en)
3. [Requesting Starter-Packs and patient support materials](https://kb.rxtro.com/migration/en/knowledge/clinic-support?hsLang=en#requesting-starter-packs-and-patient-support-materials)

# How do I check the status of a request that has been placed?

## This article shows the steps to track the status of a request that has been placed either online or via fax order.

- Log-In to your RxTro account 
    - [If you don't currently have a RxTro account, refer to our quick start guide by clicking here.](https://kb.rxtro.com/en/knowledge/rxtro-quick-start-guide?hsLang=en)
- Click on Requests
- Click on Orders  
  ![requests 7](https://kb.rxtro.com/hs-fs/hubfs/requests%207.png?width=688&name=requests%207.png)
- Click the three vertical dots next to the order.
- Click Edit
- ![requests6](https://kb.rxtro.com/hs-fs/hubfs/requests6.png?width=688&name=requests6.png)  
    - This will show you a summary of the items that have been placed, the representative and company that it has been assigned to and the current status of your order.

- [15 Minute Quick Start Guides](https://kb.rxtro.com/migration/en/knowledge/15-minute-quick-start-guides?hsLang=en)
- [Clinic Support](https://kb.rxtro.com/migration/en/knowledge/clinic-support?hsLang=en#main-content)
  
  
  
  
  
    - [Creating Medical Staff and Attendees](https://kb.rxtro.com/migration/en/knowledge/clinic-support?hsLang=en#creating-medical-staff-and-attendees)
    - [Controlling Appointment Availability](https://kb.rxtro.com/migration/en/knowledge/clinic-support?hsLang=en#controlling-appointment-availability)
    - [Integrating with your Practice Management Software](https://kb.rxtro.com/migration/en/knowledge/clinic-support?hsLang=en#integrating-with-your-practice-management-software)
    - [Requesting Starter-Packs and patient support materials](https://kb.rxtro.com/migration/en/knowledge/clinic-support?hsLang=en#requesting-starter-packs-and-patient-support-materials)
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    - [Creating an account](https://kb.rxtro.com/migration/en/knowledge/representative-support?hsLang=en#creating-an-account)
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    - [Territory Planning and Appointments](https://kb.rxtro.com/migration/en/knowledge/representative-support?hsLang=en#territory-planning-and-appointments)
    - [Actioning Requests from Customers](https://kb.rxtro.com/migration/en/knowledge/representative-support?hsLang=en#actioning-requests-from-customers)
    - [Transferring Appointments to a Colleague](https://kb.rxtro.com/migration/en/knowledge/representative-support?hsLang=en#transferring-appointments-to-a-colleague)
    - [Maintaining and Updating your Profile](https://kb.rxtro.com/migration/en/knowledge/representative-support?hsLang=en#maintaining-and-updating-your-profile)
    - [Master File Update Details](https://kb.rxtro.com/migration/en/knowledge/representative-support?hsLang=en#master-file-update-details)
    - [Manage Products- creating products page](https://kb.rxtro.com/migration/en/knowledge/representative-support?hsLang=en#manage-products-creating-products-page)
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