Tips to cancel a scheduled GP appointment.
If you need to cancel a pre-scheduled rep appointment with a medical practitioner, you can log into the system to cancel it. The pharma reps will get intimated about the change through an email from our system.
To Cancel a Rep appointment:
- Log into your RxTro account:
- Click on the future appointments tab
- Find the relevant appointment and click the Red x and select Cancel Appointment. This will send an automatic email to the rep advising of the cancellation.
- After you have cancelled the appointment click on the Calendar Symbol (next to the relevant appointment time) and click "block this date"
- A text box will appear, type in your reason and select save. This will block that particular date and time so no other pharma reps, allied health professionals or specialists can schedule another appointment in that space.
- Click on the tab clinic appointment times
- Scroll down to the heading "clinic block out dates"
- Add in the period of time you wish to block the calendar and click save
- This will ensure no reps will be make appointment with the clinic for the time of the blackout.
Check your calendar schedule to ascertain that the changes you have made are updated on it. You can also nominate or reschedule rep appointments by changing it to a specific time of your convenience.