Training Academy

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Training Academy

Representative Support

Representative Support

How to activate and manage your RxTro Subscription.

Creating an account

Completing the Online Rep Registration Form

Installing the iOS App

Territory Set-Up and Maintenance

Why can't I find a specific clinic in RxTro?

How Do I Add a Clinic to My Territory?

Territory Planning and Appointments

What do I need to do the day before an appointment?

How do I swap an existing appointment?

How many Appointments at a time can be made?

Why can't I find an available Appointment with a specific clinic?

How do I plan my diary using RxTro?

How do I find available appointments with a specific customer?

How do I set-up my territory routes?

How do I find available appointments in a specific week?

How many appointments at a time can be made?

How to allocate an appointment location

What is the Manual vs Automatic Appointment Booking Function

How do I optimise my notifications?

How do I add a Meeting topic to my existing appointments?

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Actioning Requests from Customers

How do I action a 'request' that has come through RxCampaign?

Transferring Appointments to a Colleague

How do I view my Colleague's RxTro Appointments?

How do I transfer my rep appointment to my colleague?

Maintaining and Updating your Profile

How do I view and download my invoice/receipt history in RxTro?

How do I upload a Profile picture in RxTro

How to Update your Email Address and Other Personal Details

Updating Your Products

How do I reset my password and change my password security question?

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Master File Update Details

Update Details Tab

Manage Products- creating products page

How & why should I list my products on RxTro?